Frequently Asked Questions

Belleora Customer Care

Frequently Asked Questions

Clear answers for shopping, shipping, beauty-tool care and everyday product use. Explore the topics below or search for exactly what you need.

Woman using a facial cleansing brush during an at-home beauty care routine Cleansing Rituals
Woman using a facial roller as part of a refined self-care routine Thoughtful Self-Care
Makeup brushes arranged in an elegant vanity setting Everyday Beauty Tools

Find your answer

Showing all questions

01

Orders & Shipping

Helpful information from checkout through delivery.

How long does shipping take?

Belleora's stated shipping time is 3–5 business days. Timing may be affected by details specific to an order or destination.

How do I know my order was placed successfully?

After completing checkout, review the confirmation details provided for your order. Keep your order information available in case you need assistance from our customer care team.

Can I change my order after placing it?

If you need to request a change, contact Belleora as soon as possible with your order details. Whether a change can be made depends on the order's current status.

How can I check the status of my order?

Use the order and shipment information provided to you after purchase. If you need help understanding an order update, contact our customer care team with your order details.

02

Products & Everyday Use

Choosing and using beauty tools with more confidence.

How do I choose the right beauty tool for my routine?

Start with the step in your routine you want the tool to support, such as cleansing, makeup application, grooming, nail care, hair styling or organization. Then review the individual product information for its intended use, dimensions, features and included components.

Where can I find instructions for a specific product?

Check the product information supplied with the item and the details shown on its product page. Follow any product-specific use, cleaning and storage directions provided for that particular tool.

Are all Belleora beauty tools used in the same way?

No. Beauty tools can differ significantly in materials, construction and intended use. Manual applicators, cleansing tools, grooming accessories and electric tools may each require different handling. Always follow the information for the specific item you purchased.

How can I tell what is included with a product?

Review the individual product description and available product details before ordering. Included pieces and accessories can vary between items, so the information for that specific product should be your primary reference.

03

Care & Cleaning

Thoughtful habits for keeping everyday tools ready for your routine.

How should I clean my beauty tools?

Cleaning methods depend on the material and construction of the tool. Follow product-specific instructions where provided. Allow washable tools to dry appropriately before storing them, and avoid immersing electrical components unless the product information specifically indicates that this is suitable.

What is the best way to store beauty tools?

Keep tools in a clean, dry place that suits their shape and construction. Organizers and travel cases can help separate frequently used pieces and reduce unnecessary contact between tools while keeping your routine tidy.

Do electric beauty tools need different care?

They may. For rechargeable or powered tools, use the product-specific instructions for charging, cleaning and contact with water. Avoid assuming that one electric tool has the same care requirements as another.

When should I replace an applicator or beauty-tool accessory?

Replacement timing depends on the type of accessory, frequency of use and its condition. Stop using pieces that are visibly damaged, excessively worn or no longer functioning as intended, and check the relevant product information for any specific guidance.

04

Returns & Support

What to do when you need help with an order or product.

I want to request a return. What should I do?

Contact Belleora with your order information and the item you would like assistance with. Return eligibility and next steps depend on the circumstances of the order and the applicable store policy.

What if there is an issue with the item I received?

Contact our customer care team with your order details and a clear description of the issue. Providing relevant information about the item helps the team understand your request and determine the appropriate next step.

How can I contact Belleora?

You can use the Belleora contact page, email info@belleora.lol, or call 4705276761.

What information should I include when contacting support?

Include the information that helps identify your order, together with a concise description of what you need help with. For product-related questions, including the product name and relevant details can make your request easier to understand.

No matching questions found

Try a shorter search, choose another topic, or contact Belleora for personal assistance.

Still Need Help?

We are here for the details that need a closer look.

If your question is specific to an order, product or beauty tool, reach out with the relevant details and our customer care team can help you find the right next step.