Returns & Refunds
Returns &
Refunds
We want questions about an order to feel straightforward. Return and refund eligibility can depend on the product, its condition, and the circumstances of your order, so please contact Belleora before sending anything back.
A little information helps us review things clearly.
Contact us first so we can understand the situation and provide instructions that apply to your specific order.
What to include with your request
Providing clear order information at the beginning can make the review process easier.
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Your order information Include your order number and the email used when placing the order.
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The item involved Tell us which beauty tool, accessory, or personal-care item the request concerns.
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A short explanation Describe the reason for your request and the condition of the item.
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Photos when relevant If something arrived damaged or appears incorrect, clear photos can help us understand the issue.
Product condition matters.
Beauty tools and personal-care accessories can have different considerations depending on whether they are unopened, opened, used, damaged, or otherwise affected. Please describe the item accurately when contacting us so our team can review the request appropriately.
From your first message to the confirmed resolution.
The information below explains the usual support flow without assuming that every item or order will have the same return or refund outcome.
Contact Belleora
Send your order details and explain why you are contacting us.
Request review
We review the information provided and may request additional details when needed.
Receive instructions
If a return or another action is appropriate, our team will provide the applicable next steps.
Resolution confirmed
When a refund or other resolution is approved, the relevant method and available timing will be communicated for your order.
A few useful details before you contact us.
If your situation is not covered below, send our customer-care team the details of your order and we will review it with you.
Should I send my item back before contacting Belleora?
No. Please contact us first and wait for instructions. This allows our team to review the order and confirm the appropriate next step and, when applicable, the correct return destination.
Can an opened or used beauty tool be returned?
Eligibility can depend on the type of item, its condition, and hygiene considerations. Please contact us with the product and order details before sending it anywhere.
What should I do if my order arrived damaged?
Contact us with your order information, a short description of the issue, and clear photos when possible. Our team can then review the situation and explain the available next step.
What if I received the wrong item?
Tell us what you expected to receive and what arrived. Including your order number and a clear photo of the item can help us review the request.
How long does a refund take?
Refund timing can depend on the approved resolution, payment method, and payment-provider processing. Our support team will provide the applicable information once your request has been reviewed.
Can I change or cancel an order?
Contact us as soon as possible with your order information. Available options can depend on the current status of the order, so changes or cancellations cannot be assumed until confirmed by our team.
Need help with an order?
Send us your order information and a clear description of what happened. We will use those details to review your request and provide the appropriate next steps.
Return and refund outcomes depend on the applicable order and product circumstances. Please contact Belleora before sending an item so the correct instructions can be confirmed for your request.